Our Warranty:
Within the first 30 days, if you are not satisfied with any of our products, you may return it for a full refund less shipping and handling costs. Special order parts are not returnable. For service and support, contact us and if necessary, we'll supply you with a return authorization to check, diagnose, repair or replace the product at our option. Within the first 90 days after delivery , all Foster Systems products are covered by an unconditional repair or replacement warranty. We cannot cover damage due to mishandling, abuse or for an installation for which the equipment is not intended to be used.
Out-of-Warranty repairs are charged in accordance with a fee schedule posted on this website. For a flat fee, we will diagnose and try to repair your unit. If the repairs are extensive, we will credit this fee towards a new unit. If necessary we will provide 1 hour of remote assistance for the re-install.
Shipping Information:
If item is in stock, we usually ship within 5-7 business days. Some items take longer as noted on the item description. We use United States Postal Service for both domestic and international shipping, since over the years we have found this service to be reliable and cost effective. Upon request and at additional cost, we can use UPS or FedEx for international shipping; a note of caution, UPS and FedEx are expensive.
Repairs:
If an item is in need of repair, first please contact us. We may be able to assist you by phone or remote login. If it turns out that a repair is needed, please send it to us with a note containing your Name, Address, Email Address,Telephone Number and a brief explanation of the issues that you are having. You do not need an RMA. We'll diagnose your issue and if within our warranty period, we'll repair or replace at no cost to you. Please use the following new address for returns:
Foster Systems, LLC
Returns Department
230 N. Church Road
Suite B-1-600
Marlton, NJ 08053
Privacy Policy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected
As part of the order process, the following information is collected from shoppers:
How That Information Is Used
The information that we collect is used to fill orders, register licensed software products, inform you of product improvements, new product additions, and other important data to improve product performance and your satisfaction.
Under no circumstances do we license, sell or provide this data to anyone outside of our company or for any use not described above.
If you have any questions or concerns, please contact us.
01/29/18
Foster Systems, LLC